In order to perfect my company's after service articles, ensure customer's advantage. Definitude the advantage of my company and customers, we make promise for the guarantee as below and service for you when you need.

You can hold one year guarantee since the date that you purchase the player

1. should show the complete guarantee card(complete produce with guarantee card shows the purchase date and with cachet of vender) , without guarantee card,you cannot hold the after service,If you need the after service you should send back the sample with the guarantee card to our service center.

2 、 there is no fray or damnification in the player crust or sticker.QC pass sticker is complete and not tear up. （ ATTN ： if anything damage we will take charge of the material ）

3 、 never been open or any malfunction by artificial
ATTN ： USB cable 、 earphone 、 charger 、 battery 、 and package all are not in guarantee

B.cannot hold the free service status:
After you buy the products from my company, below reasons my computer has right to refuse too offer the after service for you.You can choose the service that with charge
1 、 to use the player in a wrong way without reading the user manual
2 、 repaired by the other people and bring on the damage
3 、 without availability warrant and guarantee card
4 、 the model number on the warranty card is different with the product
5 、 infect virus when using
6 、 damage by force majeure
7 、 blow up or creepage by wrong using.
8 、 over guarantee time service that more than one year

C.Obtain RMA (Return to Manufacturer Authorization) number from Tomstar (Only for Authorized Dealers)
1. We send you a RMA Request Form by Email upon request.
2. Please fill in all related items, like items number, failure symptom, purchase date and invoice number on RMA Request Form, E-mail or Fax back to Tomstar.
3. Upon receiving the filled RMA Request Form, we will check the form and warranty period. A RMA number will be issued within 2 working days.
4. Any RMA number is only valid for 14 days, other than that a new application needs to be filled again.

D.Customer counseling
If you have any problem during using and need our help, you can E-mail: service@sztomstar.com
Contact: Andy (Customer Service Dept.)
Contact phone: +86-755-26495544
Business hour: 08:30 - 17:40 Beijing Time, Mon.- Fri.

E. Not in service status
Malfunction belong to below status, cannot hold the after service even in the service time.
1 、 complete product or part of the machine is over guarantee time.
2 、 malfunction happen by the wrong using without user manual
3 、 Must I take charge of the service personnel to install the breakdown or the damage which, the repair, the change either the disassemblage creates.

F.How to send the defective product(s) to Tomstar.

A). Tomstar doesn't accept any collect shipment. All RMA shipment must be prepaid
B). Don't make any shipment until having the Shipping Instruction from Tomstar. Please ask further advice from Tomstar Customer Service Dept. as bellow before you send out the defective products.

In order to repair the machine in a short time, please offer us the information about the malfunction of the machine. send this information together with the machine to our company.

G. Freight cost

Regarding the RMA freight ,the cost will charge half and half (when you send the RMA to Tomstar,please pay the freight in your side , Tomstar will pay the freight cost when return )