• Warranty & Service Agreement
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    In order to provide solution for the after sales service related to the products sold and delivered by Tomstar to customer ( hereinafter called CUSTOMER), both parties mutually agree on to the following terms and conditions.

    Warranty Conditions
    1.    Tomstar is providing a 12 months warranty period for the products. The warranty period to start from the data Tomstar fulfills his delivery obligations.
    2.    Accessories and components originally belonging to the delivered product and or set are covered under this agreement, but exclude earphones, neck straps, giftboxes, blisters, user’s manuals, CDs, all cables.
    3.    Appearance damages recognized upon arrival of the goods at destination are fully covered under this agreement and warranty does apply thereto. 
    4.  Warranty does not include:
    .Damage due to crash, drop or abuse
    .Repairs carried out by unauthorized or unqualified agent
    .Installation not in accordance with manual instructions or incorrect voltage
    .Software operation or problem due to addition of peripherals
    .Fire, flood
    .Defect that was caused by misuse and negligence
    5.  Tomstar will take back all defective products as defined above for repair and/or replacement purpose and will return them in fully workable condition. The details for this procedure are stated below (see return conditions). 
    6.    Repair and/or replacement for products not covered under this agreement. Tomstar charges only the material cost and the freight, no repair cost will occur.

    Return Conditions

    1.    CUSTOMER will collect all defective products and return to the Tomstar factory. CUSTOMER will notify Tomstar about each lot prior to shipment.
    2.    CUSTOMER will bear cost for the transportation from CUSTOMER to the destination of Tomstar’s factory in P.R.China, while the return back to CUSTOMER from the destination of the factory in P.R.China will be on Tomstar’s account; CUSTOMER is also responsible for the correct execution of customs clearance where required.
    3.    Tomstar will repair and /or replace the products returned.
    4.    CUSTOMER will provide detailed information about the nature of defect/malfunction for each product returned.
    5.    Before shipping defective products to Tomstar factory, CUSTOMER will contact Tomstar informing about which quantity and what product will be returned.
     
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Nicole

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